– collected requirements from business users (managers)
– analysts built the models
– we showed them the models — and we showed the end users only running prototypes
– and we collected feedback.
Guess what? Most of the feedback came from the prototypes.. hence, the business users understood the models but still were not able to focus on the real issues (especially related to exceptional cases).
[btw, we will present our experience and demonstrate our WebRatio BPM tool at BPM 2010, Hoboken, Sept 15th, 2010]